Returns and exchanges

Return, Exchange, and Refund Policy on the website www.alphaserum.paris owned by the company Dermway Paris (hereinafter the "Seller").

Return Procedure

Rest assured, if all or part of your order does not suit you, you have a 14-day withdrawal period from the receipt of the products.

Each returned product must be in its packaging, in new condition, and never used.

Before returning your purchase, please send us a request via our contact form with your order number to obtain a return form to complete.

Once the return form is completed, please place it in your return package.

Send the package to the following address:

Dermway Paris / ALPHASERUM
10 rue Bapst
92600 Asnières sur Seine, FRANCE

We recommend insuring your package and choosing a shipment with tracking and delivery confirmation. Dermway Paris declines all responsibility in case of loss of your package.

Returns without a form will not be accepted.

Return shipping costs are your responsibility.

Refund

Your refund request will be processed as quickly as possible.

Upon receipt of the package, we will send you an email notifying you of the status of your request.

The refund will be made on average within 10 business days from the receipt of the package.

The refund will be made via the payment method used for the purchase.

We do not refund shipping costs related to the return of your products.

We do not refund purchases made from other retailers. Only products ordered on our website will be eligible for a refund.