Returns and exchanges
Terms of return, exchange and refund on the site www.alphaserum.paris held by the company Dermway Paris (hereinafter the “Seller”).
Free return procedure
As part of the exercise of the right of withdrawal, the Products must be returned in their original condition and packaging (the case still in cellophane, all the elements present at the time of shipment and if possible the cardboard box. 'shipping).
The return of a Product, in the event of an exchange or a refund request, is free. To do this, these returns must be made by the Postal Services only, returns by Relais Colis are impossible. The Buyer must return their package within 14 days of their request for withdrawal
The Buyer is advised to follow the following instructions in order to facilitate the processing of said return:
- Use the original packaging to return the product;
- Attach a copy of the email that will have been sent to you by the Seller following your declaration of withdrawal;
- Send the package to the following address:
Dermway Paris / Alphasérum
10 Bapst Street
92600 Asnières sur Seine
Any risk associated with the return of the product is the responsibility of the Buyer.
In the event of an exchange request, please specify the Product (s) you wish to receive in exchange for your order.
If the amount of the Product (s) chosen as a replacement has a value greater than the amount of the Product (s) returned, you must pay the price difference in accordance with the T & Cs.
If the amount of the Product (s) chosen as a replacement has a value lower than the amount of the Product (s) returned, the price difference will be refunded to you by the Seller.
In the event of an exchange, any transport costs for the first delivery are reimbursed, but the transport costs for the second shipment are invoiced according to the delivery method.
The Buyer will receive their refund via the method of payment used for the order, within fourteen (14) days of receipt by the Seller of the return package. Return costs incurred will be reimbursed to the Buyer upon request from him as soon as the return is made by post as indicated above. If the Buyer makes this return by another route, the reimbursement he will receive will be limited to postage, the supplement related to the specific mode of transport remaining at his expense.
Under no circumstances will it be possible to assign you an electronic credit note that can be used on the Site.